FREQUENTLY ASKED QUESTIONS
Here is a little bit of info that will hopefully help answer some of the questions you may have. You can always email us if you don't find the answer here.
What is the difference between your dyes and other companies dyes?
The simple answer to this is there is no difference except for one company may offer colours we don't. Dyes are dyes. There are not many dye manufacturers out there. Our dyes are all OVER 93% pure (some much higher). We just try to offer ours for the best price possible, with ongoing sales, as we know how expensive making bath and body products is.
Are your micas soap stable?
All of the micas we carry have been tested in cold process soap and are stable. We used a basic recipe of olive oil, coconut oil, and refined shae butter - so a very white batter. If your batter is more yellow or brown your colour results may differ from the photos on our website.
We are a proud member of the Handmade Bath and Body Guild in Canada. If you are a member of this guild you are entitled to 10% off your order. Only one coupon code can be used per order so this can not be combined with any other sale codes.
Having issues finding Sezzle at checkout? Here are some things to try.
The option to checkout with Sezzle is at the very end of the order process - after you choose your shipping method, on the same page where you can enter your credit card information.
Additionally, if you have opted into Shopify Pay, or if you have a Shopify account and pre-set checkout settings, you might not see Sezzle (or any other payment methods, like GooglePay) at checkout. In those instances, we recommend the shopper check out as a guest or uses a private browsing session to be able to checkout using Sezzle.
Sale codes are not retroactive
Coupon codes are not retroactive and price adjustments can not be issued to orders placed prior to the start of any promotion.
Are your colourants and fragrances tested on or made from animals?
No. All of our colourants and fragrances are vegan and none of our products are tested on animals.
Usage rates for bath bomb colourants
Usage rates are there to keep our customers and your customers safe. However this does not mean you have to use how much or how little we suggest. You do need to keep the amount under 3% though. The measurements we provide are a suggestion, and are what work for our recipe, and may not work for yours. You may need to use more or less. That will be up to you to decide through trial and error.
We are happy to offer many shipping options including Canada Post, Purolator, UPS, and FEDEX. Please be aware that we ship in order of orders received. If you order express shipping, your order will not be guaranteed to ship next day. If you need your order shipped sooner please send an email and we will do our best to help.
We also offer cheaper shipping options ($7.50) for 8oz or less of colour only in bags. Jars and fragrance can not ship with this option. These go in snail mail, untracked, without insurance. It is rare for these to get lost in tansit, but it does happen on occasion. If you paid for this cheaper shipping option without insurance we are not responsible for replacing the lost contents. Send a message if this happens and we will do our best to work with you. We will not be able to work on trying to fins the package if you do not let us know your package didn't arrive within 60 days of shipment leaving our shop.
How long will it take for my package to arrive?
For Canadians, when it is not a busy time of the year for Canada Post, regular packages will often arrive in just a week. They can however take up to 2 weeks. For US customers your package will take longer due to having to go through customs. Most often US packages arrive between 2-3 weeks. Everywhere else is around 2 weeks. For UPS, FEDEX, and Purolator delivery times are shown at checkout.
Canadians using bath bomb colourants
All of our colourants are approved by Health Canada and safe to use in your products. When registering your recipe with Health Canada or labeling your products the CI number is what you use as your INCI.
We have one person in the shop three days a week.
We are closed for all Canadian holidays and are also closed from Dec 22 to early Jan 3rd
Our website only allows one coupon code per order.
Refunds and Returns
Due to the nature of what we sell, and what their intended use is, we can not accept returns, exchanges, or issue refunds. All sales are final. If there is an issue with your order please send an email. If a mistake was made by us, we will correct it.
Weight of bags of colour
The weight of each bag may fluctuate a bit but the total bag of colour should never be under what it is advertised at. We always aim for it to weigh more than it is advertised at.
When ordering from a pre- buy please be prepared to wait a while. This is why we are doing way less of these. Once the buy closes we have to wait a few days for the payments to clear. Then we send the order in. Then we send a bank wire after we get an invoice. That takes a week to clear. Then our order goes in the queue. Then we wait for updates. Pre-Covid the fragrance manufacturers were pretty fast getting things made and shipped. Now they have to wait for raw materials to make the fragrances, they have to do extra cleaning, they have to socially distance and work with less staff, etc. That is why these fragrance buys can take a few months now. If you are ordering pre-buy items with non pre-buy items we do not ship until pre-buy items arrive unless you email us and let us know you want two shipments and send more shipping.